To request, technical support: [email protected]

All support inquiries are responded to within 24 hours. Please check your inbox and spam folder frequently after sending a support request.

Important: All subscribers are responsible for managing their accounts online, including canceling your account. Please do not email Fitmotivation to cancel your account.

Canceling your subscription

To cancel: log in, click MY ACCOUNT, click Cancel Subscription

Cancellation Policy: As per Terms of Use, all subscriptions renew after trial period unless cancelled. Please cancel 1 day prior to your billing date (before 8:00pm) to avoid non-refundable charges. Your billing date is prominently displayed in your account settings.

COMMON SUPPORT REQUESTS

CHANGING PLANS:
If you are subscribed to the Basic plan and want to watch a Premium video, just change plans. You will NOT be charged when you change. You will be billed on your next invoice for the PRORATED amount of time spent on a plan during the billing period – month or year. Monthly subscribers must switch between monthly plans and annual subscribers must switch between annual plans to avoid immediate charges - UNLESS you want to upgrade or downgrade your plan.

To change plans: Log-in, click MY ACCOUNT, Change Subscription

CAN'T LOG-IN:
Try logging in here: Login
If it is unsuccessful. Click "Forgot Password" and a password reset email will be sent. Be sure to check spam and promotional folders if you do not receive it.

CAN'T VIEW VIDEOS:
Try these two things below

  1. Log out of ALL devices, refresh URL and log back into preferred device.
  2. Log in with a different browser. (Your preferred browser cache may need to be cleared)

VIDEOS ARE FREEZING:
Streaming videos are prone to buffering issues on all internet connections. The issue is usually temporary. Log out, wait a few minutes and log back in. Lowering video quality can also ease buffering. Click on the "Gear" symbol in the bottom right corner and select a lower quality, such as 360p.

To request, technical support: [email protected]

For general inquiries or for content suggestions, please email: [email protected]