All support inquiries are responded to within 24 hours. Please check your inbox and spam folder frequently after sending a support request.
Important: All subscribers are responsible for managing their accounts online, including canceling your account. Please do not email Fitmotivation to cancel your account.
To cancel: log in, click MY ACCOUNT, click Cancel Subscription
Cancellation Policy: As per Terms of Use, all subscriptions renew after trial period unless cancelled.
Please cancel 1 day prior to your billing date (before 8:00pm) to avoid non-refundable charges. Your billing
date is prominently displayed in your account settings.
CHANGING PLANS: If you are subscribed to the Basic plan and want to watch a Premium video,
just change plans. You will NOT be charged when you change. You will be billed on your next invoice for the
PRORATED amount of time spent on a plan during the billing period – month or year. Monthly subscribers must
switch between monthly plans and annual subscribers must switch between annual plans to avoid immediate
charges - UNLESS you want to upgrade or downgrade your plan.
To change plans: Log-in, click MY ACCOUNT, Change Subscription
CAN'T LOG-IN: Try logging in here: Login
If it is unsuccessful. Click "Forgot Password" and a
password reset email will be sent. Be sure to check spam and promotional folders if you do not receive it.
CAN'T VIEW VIDEOS: Try these two things below
VIDEOS ARE FREEZING: Streaming videos are prone to buffering issues on all internet connections. The issue is usually temporary. Log out, wait a few minutes and log back in. Lowering video quality can also ease buffering. Click on the "Gear" symbol in the bottom right corner and select a lower quality, such as 360p.
For general inquiries or for content suggestions, please email: info@fitmotivation.com